I'm a content strategist and experience lead who builds programs from a blank canvas — setting the editorial standards, designing the experience, and using data to prove it worked. I currently own the Success platform at Appian, where I set structure, governance, and quality for content that scales as the site grows.
My favorite work sits where strategy meets craft: producing customer-facing webinars and live executive events, collaborating directly with senior stakeholders, and turning complex products into clear, well-designed stories. I care about content made for people to actually read — not just to fill a page.
Before Appian, I owned end-to-end support documentation at Bluebeam, unifying analytics across GA, Hotjar, Salesforce, and internal search to guide what got built next. I hold a BA in English Language & Literature, a Visual Design certificate from General Assembly, and an AI Products certificate from MIT Professional Education.
Content Strategy · UX Writing · Web Content Management · Customer Enablement · GenAI-Assisted Content · Analytics · Program Management
Adobe Creative Cloud · Figma · GA4 · Power BI · Tableau · Salesforce · Confluence · Jira · WordPress · Drupal
Web Content Manager, Appian (2022–present)
Technical Writer, Bluebeam (2019–2022)
English (native) · Spanish · German (B1)